1 Our Role as a Free Coupon Platform
DealNest is a promotional discovery and coupon publishing platform. We aggregate verified discount codes, flash deals, and cashback promotions to help you save money on your purchases.
2 Merchant Return & Refund Policies
Because your transaction is completed with the retailer directly, all refunds, order cancellations, exchanges, and warranty claims are governed by the specific merchant's terms of sale:
- Standard Return Windows: Most partner retailers offer return windows ranging from 7 to 30 days after physical delivery of items.
- Damaged / Incorrect Items: If an item arrives defective or does not match the product description, retailers provide full refunds or replacement shipments upon photographic verification.
- Order Cancellations: Prior to shipping, orders can usually be canceled directly within your merchant account dashboard for an immediate full refund.
3 DHgate Buyer Protection & Escrow Guarantee
When shopping on DHgate using codes found on DealNest, your purchase is covered by DHgate's comprehensive Buyer Protection system:
| Protection Feature | How It Protects You |
|---|---|
| Escrow Payment System | Your payment is held safely by DHgate and only released to the seller after you confirm satisfactory delivery. |
| Full Refund for Non-Delivery | If your package does not arrive within the guaranteed delivery timeframe, you are eligible for a 100% full refund. |
| Refund or Replacement for Discrepancies | If the item received is significantly different from described, you can keep the item with a partial refund or return it for a full refund. |
| Mediation Assistance | If you and the seller cannot reach an agreement, DHgate Dispute Team steps in to resolve the matter impartially. |
4 Step-by-Step: How to Request a Refund on DHgate
If you encounter any issue with an order placed on DHgate, follow these simple steps:
- Log In to Your Merchant Account: Visit DHgate and sign in.
- Navigate to My Orders: Go to your order management page and locate the specific item.
- Contact the Seller First: Send a direct message to the seller detailing the issue with supporting photos or videos. Most sellers resolve issues within 24-48 hours.
- Open a Dispute: If the seller does not respond or cannot resolve the issue, click "Open Dispute" before the buyer protection period expires.
- Receive Your Refund: Once approved, refunds are credited back to your original payment method (Credit Card, PayPal, etc.) typically within 3 to 10 business days.
5 Cashback Tracking & Missing Reward Inquiries
If you activated a cashback offer on DealNest and your reward has not tracked after 72 hours, please review the following requirements:
- Ensure third-party cookies and tracking permissions are enabled in your web browser.
- Ensure ad-blocking extensions were temporarily disabled during clickout and checkout.
- Ensure items were added to your cart after clicking our referral link.
If your purchase met these requirements, contact our support team with your merchant order ID and purchase date for manual investigation with the affiliate network.
6 Need Help Finding Merchant Support?
While we cannot directly modify external merchant orders, our support team is happy to guide you to the right merchant resolution channels: